Typical Timelines for Motor Insurance Claims Processing
In Kenya, motor insurance claims processing varies depending on the type of cover and the complexity of the accident.
However, there are typical timelines you can expect for different phases of the claim.
- Claim Notification: Once you notify your insurer, they usually acknowledge the claim within 48 hours.
- Assessment and Investigation: This stage typically takes 7-14 days. The insurer will assess the extent of the damages and determine liability.
- Approval or Rejection: After the investigation, the insurer will approve or reject your claim, which can take another 7-10 days depending on the case’s complexity.
- Payment or Repairs: If approved, your insurer will either pay you or arrange for repairs to start, which may take 2-4 weeks depending on the nature of the repairs.
In total, the claims process can take anywhere from 2-6 weeks, but ensuring all documents are submitted early can help speed things up.
Step By Step Insurance Agency helps streamline the motor insurance claims process so you can get back on the road quickly.
Motor insurance claims don’t have to be a stressful experience. By knowing the steps, having the right documents ready, and understanding typical timelines, you can make the process smoother.
At Step By Step Insurance Agency, we’re committed to supporting you through every step of your motor insurance claim.
Reach out to us today for personalized guidance and protection.
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