Top 5 Motor Insurance Companies in Kenya 2025
Motor insurance is not just a legal requirement in Kenya — it’s a financial safety net for drivers, car owners, and businesses. Whether you’re safeguarding your daily commute or protecting a commercial fleet, having a reliable insurer can make all the difference when the unexpected happens.
With dozens of providers offering motor insurance in Kenya, how do you know which one to trust? This guide reviews the top 5 motor insurance companies in Kenya in 2025, based on customer feedback, claims performance, financial strength, and value-added services — helping you choose with confidence.
🔑 Key Takeaways
• CIC Insurance leads with exceptional claims handling and comprehensive coverage options
• Claims processing typically takes 3-7 days across top insurers
• Digital services and 24/7 support are becoming standard features
• Consider not just premiums, but claims experience and customer service quality
📋 Table of Contents
🚗 Understanding Motor Insurance in Kenya
Kenyan motor insurance policies generally fall into three main categories:
Type | What It Covers |
---|---|
Comprehensive | Damage to your car, theft, fire, and third-party liability |
Third Party, Fire & Theft | Theft, fire, and third-party damage – excludes your own vehicle’s accidental damage |
Third Party Only (TPO) | Legally required; covers only injury or damage you cause to others |
When choosing a provider, you should consider not just the premium, but also claims handling, customer experience, and policy flexibility. For detailed guidance on the claims process for motor insurance in Kenya, ensure you understand the step-by-step requirements.
✅ How We Ranked the Top Motor Insurance Companies
Our list is based on the following criteria:
⚡Claims Turnaround Time: How fast and easy it is to file and receive payouts.
🎯Customer Service: Responsiveness, professionalism, and post-sale support.
📋Coverage Options: Variety and customization of insurance packages.
💪Financial Strength: Ability to settle large claims reliably.
📱Digital Access & Innovation: Online quotes, policy management, and mobile support.
⭐Reputation: Public and broker feedback, online reviews, and regulator ratings.
🏆 Top 5 Motor Insurance Companies in Kenya (2025)
1. CIC Insurance Group
Why it stands out: Known for reliable claims handling and a strong network of agents.
📊Coverage: Comprehensive, third-party, commercial, and fleet insurance
➕Extras:
- Emergency medical cover
- Towing services
- Political violence and terrorism protection
💬Customer Feedback:
⏱️Average Claims Time: 3–5 days
📞Contact: 0703 099 120 | 📍 Nairobi
Website: www.cic.co.ke
For flexible monthly options, check out CIC Easy Bima and what this flexible motor insurance offers.
2. APA Insurance
Why it stands out: Exceptional financial backing and a wide range of motor products.
📊Coverage: Comprehensive, motor trade, and commercial fleet insurance
➕Extras:
- Custom plans for small businesses
- 24/7 accident reporting hotline
💬Customer Feedback:
⏱️Average Claims Time: 4–6 days
📞Contact: 0722 276 556 | 📍 Parklands
Website: www.apainsurance.org
3. Jubilee Insurance
Why it stands out: Longstanding trust, with strong coverage and roadside support.
📊Coverage: Comprehensive, third party, and theft insurance
➕Extras:
- Free car valuation
- 24/7 roadside assistance
- Riot and strike protection
💬Customer Feedback:
⏱️Average Claims Time: 3–5 days
📞Contact: 020 284 0000 | 📍 Nairobi
Website: www.jubileeinsurance.com
4. Monarch Insurance
Why it stands out: Tailored insurance packages and solid local relationships.
📊Coverage: Private, commercial, and fleet insurance
➕Extras:
- Dedicated claims managers
- On-ground support during incidents
💬Customer Feedback:
⏱️Average Claims Time: 4–7 days
📞Contact: 020 429 2000 | 📍 Nairobi
Website: www.monarchinsurance.co.ke
5. Britam Insurance
Why it stands out: Strong digital tools and flexible payment options.
📊Coverage: Comprehensive, commercial, and personal use
➕Extras:
- Self-service app for policyholders
- Instalment payment plans
💬Customer Feedback:
⏱️Average Claims Time: 4–6 days
📞Contact: 0703 094 000 | 📍 Nairobi
Website: www.britam.com
📊 Comparison Table: Top 5 Motor Insurers in Kenya
Company | Coverage Options | Claims Speed | Rating | Unique Features |
---|---|---|---|---|
CIC | Comprehensive, TPO, Fleet | 3–5 days | ⭐ 4.5/5 | Emergency medical, towing, political violence |
APA | Comprehensive, Fleet | 4–6 days | ⭐ 4.4/5 | Strong financials, hotline support |
Jubilee | Comprehensive, Third Party | 3–5 days | ⭐ 4.3/5 | Roadside assistance, free valuation |
Monarch | Private, Commercial, Fleet | 4–7 days | ⭐ 4.2/5 | Local service, custom solutions |
Britam | Comprehensive, Add-ons | 4–6 days | ⭐ 4.1/5 | App-based support, flexible payments |
📍 Internal Links & Resources
Resource | Description | Link |
---|---|---|
CIC Easy Bima | Flexible monthly motor insurance options | Learn More |
Claims Process Guide | Step-by-step guide on reporting accidents | View Guide |
Get a Quote | Compare quotes from multiple insurers | Get Quote |
Contact Us | Request consultation and expert advice | Contact |
💬 Real Customer Experiences
👍What users consistently love:
- Speedy claims settlement: Most top companies resolve claims in under a week.
- Responsive support: Many have dedicated claims teams or 24/7 hotlines.
- Digital convenience: Especially useful for younger or tech-savvy drivers.
👎What some customers dislike:
- Occasional delays during peak periods
- Annual premium increases (especially after claims)
- Some insurers may have strict policy exclusions — always read the fine print.
📝 What to Expect During a Motor Insurance Claim
The standard claims process in Kenya involves:
- Immediate reporting of the incident (within 24 hours).
- Submission of required documents (police abstract, ID, logbook, etc.).
- Vehicle inspection and assessment.
- Approval & payout or authorization for repairs.
Top insurers like CIC and Jubilee offer fast-track services and mobile reporting options to ease the process. For a comprehensive understanding, refer to our detailed claims process guide.
🤝 How Step By Step Insurance Simplifies Your Motor Insurance Search
Step By Step Insurance is an independent broker that helps you:
- 🔍Compare quotes from multiple top insurers.
- 🎯Get personalized recommendations based on your vehicle, usage, and budget.
- 📞Access claims assistance and ongoing policy support.
- 🛡️Avoid bad policies with expert screening and guidance.
🧭 Explore Step By Step Insurance for quick quotes, claims help, and guidance on choosing the best provider for your needs.
✅ Final Thoughts: Drive Confidently in 2025
The best motor insurance in Kenya gives you more than just paperwork — it gives you peace of mind. Whether you want responsive support, reliable payouts, or great digital tools, CIC, APA, Jubilee, Monarch, and Britam are among the top insurers to trust in 2025.
Before choosing, assess your needs, compare plans, and don’t hesitate to get help from insurance experts.
Ready to find the right cover?
👉 Get started today with Step By Step Insurance
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