How to Claim Your PCF Compensation: A Guide for KUSCCO, Corporate, and Trident Policyholders
The Kenyan insurance landscape shifted significantly on March 11, 2026, when the Insurance Regulatory Authority (IRA) placed three major players—KUSCCO Mutual Assurance Limited, Corporate Insurance Company Limited, and Trident Insurance Company Limited—under statutory management. This move, triggered by deteriorating financial health and a failure to meet solvency requirements, has left thousands of policyholders wondering about the safety of their investments and the validity of their claims.
If you are one of the 20,000+ affected claimants, this survival guide will walk you through the current moratorium, how the Policyholders Compensation Fund (PCF) works, and the exact steps you need to take today.
- Three insurers — KUSCCO Mutual Assurance, Corporate Insurance, and Trident Insurance — were placed under PCF statutory management on March 11, 2026.
- A six-month payment moratorium is in effect; no payouts until at least late 2026.
- PCF compensation limit has been raised to KSh 500,000 per claim (up from KSh 250,000).
- Trident’s Online Claims Portal opened on April 14, 2026; KUSCCO and Corporate policyholders should prepare documentation now.
- You have a two-year window to file your claim from the public notice date.
- Immediately seek alternative cover — do not remain uninsured during the freeze.
1. Understanding the Six-Month Moratorium
Immediately following the appointment of the PCF as the statutory manager, a six-month moratorium was declared, effective from March 2026.
What this means for you:
- Payment Freeze: During this period, all payments to policyholders, claimants, and creditors are suspended.
- No New Business: These three insurers are strictly prohibited from entering into any new insurance contracts.
- Alternative Cover is Mandatory: The IRA has advised all existing policyholders to immediately seek alternative insurance cover from other licensed providers to avoid being uninsured during the freeze.
2. How the Policyholders Compensation Fund (PCF) Works
The PCF is a state corporation designed to act as a safety net when an insurer collapses. Think of it as the “insurance for your insurance.”
Compensation Limits
In a major move to protect consumers, the compensation limit was recently enhanced. You can now claim up to KSh 500,000 per single claim, up from the previous KSh 250,000.
Eligibility
To qualify for compensation, your policy must have been issued after January 1st, 2005, when the fund was established.
The Goal
The PCF’s primary mandate is to pay out unsettled claims to ensure that the failure of one company doesn’t lead to a total financial loss for the individual.
3. Step-by-Step: How to File Your Claim
For policyholders of Trident Insurance, the PCF has already opened its Online Claims Portal as of April 14, 2026. KUSCCO and Corporate policyholders should prepare their documentation now as the verification process scales up.
Follow these steps to secure your compensation:
- Register on the Portal: Visit the official PCF Claims Portal and create an account.
- Fill the Online Form: Complete the digital claim form accurately. Ensure you select the correct category for your claim (e.g., motor, life, or general).
- Attach Supporting Documents: Upload digital copies of all required documentation (see checklist below).
- Submit & Track: Submit your claim and note your reference number. Monitor the portal for updates.
Required Documents Checklist
- Your original policy document
- Proof of the claim (e.g., police abstracts, medical reports, or discharge vouchers)
- Your KRA Pin and National ID
- Evidence of any previous partial payments received from the insurer
4. What About Long-Term Policies (Life & Pension)?
For those with life insurance or pension schemes with KUSCCO Mutual or Corporate Insurance, the situation is slightly different. The PCF is currently assessing these long-term liabilities to determine if the portfolios can be transferred to a stable insurer or if they must be liquidated and compensated.
Final Verdict for Policyholders
The statutory management of Trident, KUSCCO, and Corporate Insurance is a stressful event, but the PCF is legally mandated to protect you. While the six-month moratorium means you won’t see a payout until late 2026 at the earliest, filing your claim early on the portal puts you at the front of the queue once the verification is complete.
Protect yourself today: Stop paying premiums to these three entities, secure a new policy elsewhere, and begin gathering your paperwork for the PCF.
