FAQs - Step By Step Insurance

Frequently Asked Questions

What types of insurance do you offer?

At Step by Step Insurance, we offer a wide range of insurance products including Motor Insurance, Home Insurance, Medical Insurance, Life Assurance, Personal Accident Insurance, Travel Insurance, Pension Plans, Fire and Burglary Insurance, and Golfers Insurance. Each of our products is designed to meet specific needs and provide comprehensive coverage.
How do I choose the right insurance plan for my needs?

Choosing the right insurance plan depends on your individual circumstances, such as your budget, the value of your assets, and your specific risks. Our experienced insurance advisors are available to help you assess your needs and recommend a plan that provides the best protection for you and your family.
How do I schedule an appointment with an insurance advisor?

Scheduling an appointment with one of our insurance advisors is easy. You can call us directly at +254 716 534 192/ +2547 29 712 200 or use our online booking system. Most appointments can be scheduled within a business day, but we can accommodate urgent requests depending on availability.
How long does it take to get an appointment?

Typically, you can expect to get an appointment with one of our insurance advisors within 1-2 business days. For urgent matters, we do our best to accommodate same-day appointments. If you have a preferred date and time, please let us know when booking, and we will do our best to meet your request.
Are my information and personal details secure and confidential?

Yes, at Step by Step Insurance, we take your privacy and security very seriously. All your personal information is stored securely and handled in strict confidence. We use advanced encryption and data protection measures to ensure that your data is safe from unauthorized access.
How can I contact customer support?

Our customer support team is available to assist you with any questions or concerns. You can reach us by phone at +254 716 534 192/ +2547 29 712 200, by email at info@stepbystepinsurance.co.ke, or through our website’s contact form. We are here to help you with all your insurance needs.
What should I do in case of an emergency requiring immediate insurance support?
How can I file a claim?
How can I get a quote for insurance?

Can I customize my insurance policy?
What payment options are available for my insurance premiums?
Are there any discounts available on insurance premiums?

Yes, we offer various discounts depending on the type of insurance and your circumstances. For example, you may qualify for a no-claims discount on your motor insurance if you have not made any claims during the policy term. Our advisors can provide more information on available discounts.
Can I make changes to my policy after purchase?

Yes, you can make changes to your policy after purchase, such as updating your coverage, changing your beneficiaries, or adjusting your payment schedule. Please contact our customer service team to discuss your needs, and we will assist you with the necessary adjustments.
What should I do if I need to cancel my policy?

If you need to cancel your policy, please contact us directly. Depending on the terms of your policy, you may be entitled to a refund of the unused premium. Our team will guide you through the cancellation process and explain any applicable terms and conditions.
How does Step by Step Insurance handle customer complaints?

We take customer satisfaction seriously. If you have any complaints or concerns, please reach out to our customer support team using the contact form and state your complaint. We have a structured process for handling complaints, ensuring that all issues are addressed promptly and fairly. Your feedback is important to us, and we are committed to resolving any issues to your satisfaction.
How does Step by Step Insurance ensure data security and privacy?

We prioritize the security and privacy of our clients’ data. All personal information is stored in secure databases with advanced encryption. We also comply with local data protection laws and regularly update our security protocols to protect against cyber threats.
What should I do in case of an emergency requiring immediate insurance support?

Frequently Asked Questions

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Working Days

Weekdays 8:00 a.m – 5.00 p.m
Saturdays 8:00 a.m – 1.00 p.m

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Frequently Asked Questions

Important Links

Working Days

Weekdays 8:00 a.m – 5.00 p.mSaturdays 8:00 a.m – 1.00 p.m

Follow Us

Weekdays 8:00 a.m – 5.00 p.m
Saturdays 8:00 a.m – 1.00 p.m