How to Register for SHA in Kenya: A Step-by-Step Guide
IMPORTANT DISCLAIMER: WE ARE NOT AFFILIATED WITH SHIF/SHA. STEP BY STEP INSURANCE IS A PRIVATE INSURANCE COMPANY DEALING WITH VARIOUS INSURANCE PRODUCTS INCLUDING AFFORDABLE MEDICAL INSURANCE THAT CAN BE BUNDLED WITH SHA TO GIVE YOU THE BEST COVERAGE.
Comprehensive Guide to SHA Registration in Kenya
The Social Health Authority (SHA) is a significant development in Kenya’s healthcare landscape, designed to provide comprehensive health insurance coverage to all residents. As the successor to the National Hospital Insurance Fund (NHIF), SHA aims to enhance access to healthcare services and promote universal health coverage (UHC) across the nation. This blog post will guide you through the process of registering for SHA in Kenya, ensuring you understand the importance of this initiative and how to navigate the registration steps effectively.
Key Takeaways
- SHA replaces NHIF as Kenya’s primary health insurance provider
- Registration is mandatory for all Kenyan residents
- Multiple registration methods available: USSD, online, and in-person
- Employers must register their employees and remit contributions
- SHA provides comprehensive healthcare coverage for individuals and families
Table of Contents
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Join WhatsApp GroupUnderstanding the Social Health Authority (SHA)
The Social Health Authority (SHA) is a government body established under the Social Health Insurance Act of 2023. Its primary role is to manage health insurance schemes that pool contributions from individuals and employers to provide healthcare services. The SHA focuses on integrated preventive, promotive, curative, rehabilitative, and palliative health services, ensuring that all Kenyans have access to essential healthcare.
Who Needs to Register?
Registration for SHA is mandatory for every resident of Kenya. This includes:
- Individuals: All citizens and lawful residents must register
- Children: Parents are encouraged to register their school-going children as dependents under their SHA membership
- Employers: Businesses must register their employees and remit contributions on their behalf
This initiative is part of the government’s broader agenda to achieve UHC in Kenya, ensuring that healthcare is accessible and affordable for all.
Registration Process for Individuals
How to Register via USSD
One of the simplest ways to register for SHA is through the USSD code *147#. Here’s how:
- Dial *147# on your mobile device
- Accept the SHA terms and conditions when prompted
- Enter your Kenyan ID card number and first name for verification
- Confirm your details and proceed with entering additional information as requested
- Await a confirmation message indicating successful registration
This method is user-friendly and allows individuals without internet access to complete their registration quickly.
How to Register Online
If you prefer online registration, follow these steps:
- Visit the Official SHA Website: Go to sha.go.ke
- Click on Registration: Find the option for individual registration on the homepage
- Fill Out the Registration Form: Provide necessary details such as:
- Full name
- Occupation
- Date of birth
- Marital status
- KRA PIN (Kenya Revenue Authority Personal Identification Number)
- Address and contact details
- Review Your Information: Ensure all details are accurate before submitting
- Verify Your Account: Follow instructions sent to your email or phone to verify your account
Online registration provides a convenient way for tech-savvy individuals to complete their registration at their own pace.
Registration Process for Employers
Creating an Employer Account
Employers play a crucial role in the SHA registration process by registering their employees. Here’s how employers can set up an account:
- Access the SHA Employer Portal: Visit sha.go.ke and navigate to the employer section
- Create an Account: Fill out required details about your business, including:
- Business Registration Certificate
- KRA Certificate
- Verify Your Account: Follow verification steps similar to those for individual accounts
Registering Employees
Once registered as an employer, you can add employees:
- Log into Your Employer Account: Access your dashboard
- Enter Employee Details: Provide information such as names, ID numbers, and dependents
- Submit Registration: Review all entries before submitting
Managing Contributions
Employers are responsible for remitting contributions on behalf of their employees:
- Contributions are calculated at 2.75% of each employee’s gross salary
- Use the employer portal to make monthly remittances easily
Frequently Asked Questions (FAQs)
| Question | Answer |
|---|---|
| What happens if I miss the registration deadline? | If you miss the registration deadline, you may not be able to access healthcare benefits under SHA until you complete your registration during a subsequent enrollment period. |
| Can I register my family members? | Yes, you can register your dependents, including children, under your SHA membership. |
| What if I don’t have a KRA PIN? | While having a KRA PIN is recommended for online registration, alternative identification methods may be accepted during in-person registrations at designated centers. |
| How do I update my information after registration? | To update your information, log into your account on the SHA website or contact customer support through their official channels. |
Benefits of Registering for SHA
Comprehensive Coverage
Access a wide range of healthcare services including preventive care, hospitalization, and specialized treatments.
Universal Health Coverage
Contributes towards achieving UHC in Kenya by pooling resources for better healthcare delivery.
Financial Protection
Reduces out-of-pocket expenses during medical emergencies or chronic illnesses.
Family Inclusion
Register your dependents to ensure your entire family has access to quality healthcare services.
Additional Resources
Related Articles
Official Resources
Contact Information
Contact & Support
For more information about registering for SHA or assistance with any issues related to your application, visit SHA’s official website or contact their customer support.
customercare@sha.go.ke
info@sha.go.ke
Call SHA HELPLINE 24/7
Telephone Number: 0800 720 601
SHA Branches
- SHA Headquarters: Ground Floor, SHA Building, Ragati Road, Nairobi City
- KNH Hospital: Hospital Road, Nairobi, Kenya
- Eastleigh: Sunrise Shopping Mall, Nairobi City
- Westlands: Rainbow Towers, Nairobi City
- Kangemi: Palace Building, Co-Op Bank, Nairobi City
- Buruburu: Mesora Centre, Nairobi City
- Gikomba: SK Plaza, Nairobi City
- Mama Lucy Kibaki Hospital: Spine Road, off Kangundo Rd, Nairobi City
- Industrial Area: Liberty Plaza, Opp Imara Junction, off Mombasa Rd, Nairobi City
- Ruaraka: ICPAK Building, Near KCA University, Nairobi City
- Kabarnet: Mart Properties Limited, Baringo
- Eldama Ravine: KCB Building 2nd Flr Mercy Hosp Rd, Baringo
- Sotik: Bureti Tea Growers SACCO Building, Bomet
- Bomet: Aggie Plaza, Bomet
- Bungoma: Daimah Plaza (Bungoma-Kanduyi Rd), Bungoma
October 9, 2024 @ 3:53 pm
Am happy because of your responsibility to me
October 10, 2024 @ 2:16 pm
I Titus Nyongesa Masinde together with my familywant to get registered withSha program now what do I do.I am aresident of Tongaren sub county , kakamwe location, kakamwe sub location, makololwe village
December 31, 2024 @ 5:09 am
Hello Titus! Here’s how you can get started with the registration for yourself and your family:
Step 1: Gather Required Information
Ensure you have the following information handy:
ID numbers for yourself and your dependents.
Birth certificates for your children.
Contact details.
Step 2: Register Online
Visit the SHA website: Go to sha.go.ke.
Create an Account: Follow the instructions to create an account using your ID number and phone number.
Fill in Details: Enter the required information for yourself and your dependents.
Step 3: Register via USSD (if you prefer)
Dial the SHA USSD code: *147#.
Follow Prompts: Select the option to register and enter the necessary information.
Step 4: Select Hospitals (NHIF)
Log in to NHIF Self-Care Portal: After registering with SHA, log in to the NHIF self-care portal.
Select Hospitals: Choose your preferred hospitals for yourself and your family.
Step 5: Payments
Make Payments: Use the SHIF paybill number 200222 via M-Pesa.
Use the ID Number: Enter your ID number as the account number during payment.
If you encounter any issues or need further assistance, don’t hesitate to contact SHA customer support. They are there to help you every step of the way.
October 12, 2024 @ 8:22 pm
Can the OTP be sent on my email
December 31, 2024 @ 5:11 am
Can the OTP be sent on my email
Currently, SHA sends OTP (One-Time Password) codes only via SMS to the registered mobile number. Unfortunately, they do not support sending OTPs via email at this time.
If you’re having trouble receiving the OTP on your phone, you might want to check if your registered number is correct and active. If you need to update your phone number, you can contact SHA customer support for assistance.
October 16, 2024 @ 11:23 am
Nice and interesting information
October 18, 2024 @ 8:55 am
YOUR TELEPHONE NUMBERS ARE NOT GOING THROUGH IF IT DOES NO ONE ANSWERS WHAT ARE THESE NOW
December 31, 2024 @ 5:19 am
I’m sorry you’re having trouble getting through to SHA customer support. Here are a few alternative ways you might be able to get assistance:
Option 1: Email
You can send an email to SHA customer support with your query. They usually respond within a few days.
Email: info@sha.go.ke
Option 2: Visit a Local SHA Office
If possible, you can visit a local SHA office or a hospital offering SHA services. The staff there should be able to assist you in person.
Option 3: Use USSD Code
Try using the SHA USSD code *147#. This might help you access some services and get the assistance you need without waiting on the phone.
Option 4: Online Chat or Social Media
Check if SHA has an online chat service on their website or reach out to them on their social media channels like Twitter or Facebook.
I hope one of these options works for you! Let me know if there’s anything else I can assist with.
October 22, 2024 @ 1:55 pm
I can’t remember the phone number i used in registration of Nhif please how can i register sha through website?
December 31, 2024 @ 5:17 am
No worries, you can still register for SHA even if you don’t remember the phone number you used for NHIF. Here’s a step-by-step guide on how to do it through the SHA website:
Step 1: Visit the SHA Website
Go to the official SHA website: sha.go.ke.
Step 2: Create a New Account
Click on “Register” to create a new account.
Fill in your personal details, including your ID number, and create a password.
Step 3: Fill in Your Details
Enter your personal information, including your current phone number, address, and any other required details.
Step 4: Add Dependents
Once your account is created, log in and navigate to the dependents section.
Enter the details of your spouse and children, such as their ID numbers and birth certificates.
Step 5: Confirm Registration
Review all the information you’ve provided and submit your registration.
You should receive a confirmation message on the newly provided phone number.
If you encounter any issues or need further assistance, you can contact SHA customer support for help.
October 24, 2024 @ 9:29 am
I REQUEST TO CHANGE MY PHONE NUMBER 0718561959 TO 0713336865 .AM NOT GETTING OTP ON THIS NUMBER
December 31, 2024 @ 5:16 am
To change your phone number registered with SHA, you’ll need to follow a few steps:
Contact SHA Customer Support: This is the most direct way to change your registered phone number. You can call or visit the nearest SHA office.
Provide Identification: Have your ID and the previous number (0718561959) ready. You’ll also need to provide the new number (0713336865).
Verify Identity: For security reasons, they may ask you to verify your identity with some personal information or documents.
Here is the SHA customer support contact information:
Phone: +254 (0) 20 271 4872
Email: info@sha.go.ke
Alternatively, you could visit the nearest SHA registration center or hospital offering SHA services for assistance.
October 29, 2024 @ 7:18 pm
My son has no phone trying to register through my phone but it can’t allow. Please give me a way forward thankyou
December 31, 2024 @ 5:14 am
I understand the challenge. Since your son doesn’t have a phone, you can try registering him through an assisted enrollment process. Here’s what you can do:
Visit a SHA Registration Center: Go to a designated SHA registration center or a local hospital that offers SHA registration services.
Bring Necessary Documents: Take your son’s ID (or any identification document), your ID, and his birth certificate.
Assisted Enrollment: Ask for assistance from the registration staff to help you complete the registration process for your son.
Alternatively, you can contact SHA customer support for guidance on how to proceed with registering your son without a phone. They should be able to provide you with specific instructions or arrange for an alternative method of registration.
November 6, 2024 @ 12:03 pm
Am trying to open my account and when i get OPT code its not opening.what should i do and i wanted to add my spouse and children.kindly assist
December 31, 2024 @ 5:06 am
I’m sorry to hear you’re having trouble with the OTP code. Here are a few steps you can try to resolve the issue:
Check your registered phone number: Ensure that the phone number you used during registration is correct and active. If you’ve changed your number, you might need to update it with SHA.
Clear your browser cache: Sometimes, clearing your browser cache can help resolve technical issues.
Try a different browser or device: If the problem persists, try accessing the SHA portal using a different browser or device.
Contact SHA support: If none of the above steps work, you can contact SHA customer support for assistance. They should be able to help you troubleshoot the issue.
To add your spouse and children to your SHA account, follow these steps:
Log in to your SHA account: Visit the SHA portal and log in using your ID number and phone number.
Navigate to the dependants section: Once logged in, go to the section where you can add dependants.
Enter dependant details: Provide the necessary information for your spouse and children, such as their ID numbers and birth certificates.
Submit the application: Complete the process by submitting the application.
If you encounter any issues, SHA customer support can assist you with adding dependants as well.
November 7, 2024 @ 12:35 pm
Hello am jonah machusu am requesting to open SHA as Bima bora thank you.
December 31, 2024 @ 5:05 am
Hello Jonah! To open an SHA account as Bima Bora, you’ll need to follow these steps:
Visit the SHA website: Go to sha.go.ke.
Register: Fill in the required personal information, including your ID number and contact details.
Select Bima Bora: During the registration process, choose the Bima Bora option.
Submit: Complete the registration by submitting the form.
If you run into any issues or need further assistance, you can contact SHA customer support. They’ll be happy to help you get everything sorted out.
November 8, 2024 @ 2:25 am
Can Sha work immediately after registration without any payment made
December 31, 2024 @ 5:03 am
Can Sha work immediately after registration without any payment made
November 9, 2024 @ 6:50 pm
Hello, I need my Sha member number to submit to my boss. His do I get it? I have already registered but can only find the following numbers on my downloaded dorm.
1. I’d no.
2. Registration no.
3. Pin no.
How do I get member number?
December 31, 2024 @ 5:02 am
To retrieve your SHA member number, you can follow these steps:
Visit the SHA website: Go to the official SHA website at sha.go.ke.
Login: Use your ID number and phone number to log in to your account.
Account Details: Once logged in, navigate to the section where you can view your account details. Your member number should be listed there.
If you encounter any issues, you can also contact SHA customer support for assistance. They should be able to help you retrieve your member number
December 31, 2024 @ 4:57 am
Yes, you should register with the Social Health Authority (SHA) first. Once you’re registered with SHA, you can then select hospitals through the National Hospital Insurance Fund (NHIF) portal or app2.
Here’s a quick guide on how to proceed:
Register with SHA: You can do this online through the SHA website or via the USSD code *147#. Make sure to provide accurate information about yourself and your dependents1.
Select NHIF Hospitals: After registering with SHA, you can choose your preferred NHIF hospitals online through the NHIF self-care portal, the NHIF app, or by dialing the USSD code *155#
January 29, 2025 @ 8:56 am
Is it a must for me to have nhif number to make sha payments i just use the SHA number i have been given
January 30, 2025 @ 2:41 pm
Yes
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