Pension Registration on eCitizen: Step-by-Step Guide for Kenyan Retirees (Before 28th Feb 2026)

If you are a government retiree or a dependant receiving a monthly pension in Kenya, this is an important update you should not ignore.

The National Treasury has officially directed all government pensioners and dependants to complete their online pension self-registration by 28th February 2026. Pensioners have been warned that failure to register before the deadline may lead to pension payment stoppage, which could disrupt your monthly income.

At Step by Step Insurance, we understand how critical pension payments are—especially for retirees who depend on them for daily expenses, healthcare, and family responsibilities. That’s why we’ve broken down everything you need to know in a simple and clear way.

Pensioners Must Register by 28th February 2026

According to the National Treasury, the Pensioners Self Registration Exercise end date is 28-02-2026.

This registration requirement is part of ongoing Public Service Pension Administration Reforms, where the Treasury launched an online Pensioner Self Registration Portal to improve and modernize pension management.

A majority of pensioners have already registered—so if you haven’t done it yet, this is your last chance to secure uninterrupted pension remittance.

Why Pensioners Are Being Asked to Register Online

The National Treasury’s pension self-registration program is designed to ensure that pension records are updated, verified, and managed efficiently.

The goal is to help government pension administration become more secure and reliable so that retirees can receive monthly pensions without unnecessary challenges.

Who Must Register? (Targeted Pensioner Categories)

The pension registration targets government pensioners in the category of retired:

If you fall under any of these groups and your monthly pension is administered by the Pensions Department, you are required to register.

Where Is the Pension Self Registration Portal Hosted?

The National Treasury officially launched the online Pensioner Self Registration Portal, hosted on the eCitizen platform under:

This means pensioners can register online conveniently from anywhere, provided they have internet access and the required documents.

Can Pension Registration Be Done at Home?

Yes. The National Treasury has made it easier by allowing pension registration to be done:

• At home using a mobile smartphone or computer
• Through a nearby cyber café (especially for pensioners who may lack digital skills)

The online pensioner self-registration can be done 24/7 from any location using:

• Mobile smartphone
• Desktop/laptop computer

If you are not comfortable with online services, you can still get physical support (explained below).

Huduma Centre Registration Option (For Pensioners Who Need Help)

Pensioners who prefer physical assistance can visit their nearest Huduma Centre for registration.

When going for registration, pensioners are required to carry:

• Original National ID
• Bank plate or SACCO plate
• Pension number or personal number

This in-person option ensures pensioners who are not tech-savvy can still meet the registration requirement.

Requirements Before You Start Registering Online

In order to register successfully, a pensioner or dependant is required to have the following:

If you do not have an eCitizen account yet, you may need to create one before proceeding with the self-registration exercise.

Full List of Details Required for Pension Registration

To complete the pension registration exercise, you will need the following details:

Documents Required to Upload During Registration (Scanned PDF Copies)

During registration, pensioners and dependants may be required to upload scanned PDF copies of:

• National ID (both front and backside)
• Bank or SACCO ATM card of your pension disbursement account (face side only with name and A/C No. clearly legible)
• Birth certificates for children
• Death certificates for principal pensioners
• Tax exception certificates for PWD (where applicable)

A step-by-step guide on the registration process has also been provided on the portal to help pensioners complete the process smoothly.

Step-by-Step: How to Register for Pension Online via eCitizen

To register online, follow these steps:

Alternative Option: In-Person Assistance

If you don’t want to register online or need support, you can get help through:

If you still experience difficulties, you can raise a support request on the portal or visit the nearest Huduma Centre.

Need Help? Here Are the Official Contacts

If you require assistance with registration, you can contact the pensions office through the following official channels:

Official Contact Address (Treasury Pensions Department)

For official pension-related support, communication, and verification, use the address below:

Final Reminder: Don’t Miss the Deadline

The Pensioners Self Registration Exercise End Date is 28-02-2026.

If you are a pensioner or dependant receiving monthly pension administered by the Pensions Department, it is strongly advised that you register early to avoid:

• Delays
• Confusion
• Long queues
• Pension payment interruptions