Pension Registration on eCitizen: Step-by-Step Guide for Kenyan Retirees (Before 28th Feb 2026)
If you are a government retiree or a dependant receiving a monthly pension in Kenya, this is an important update you should not ignore.
The National Treasury has officially directed all government pensioners and dependants to complete their online pension self-registration by 28th February 2026. Pensioners have been warned that failure to register before the deadline may lead to pension payment stoppage, which could disrupt your monthly income.
At Step by Step Insurance, we understand how critical pension payments are—especially for retirees who depend on them for daily expenses, healthcare, and family responsibilities. That’s why we’ve broken down everything you need to know in a simple and clear way.
Key Takeaways
- Deadline: 28th February 2026
- Warning: Failure to register may stop pension payments
- Registration is done online via the eCitizen portal
- In-person help available at Huduma Centres
- Have your documents ready before starting
Table of Contents
- Pensioners Must Register by 28th February 2026
- Why Pensioners Are Being Asked to Register Online
- Who Must Register? (Targeted Pensioner Categories)
- Where Is the Pension Self Registration Portal Hosted?
- Can Pension Registration Be Done at Home?
- Huduma Centre Registration Option
- Requirements Before You Start Registering Online
- Full List of Details Required for Pension Registration
- Documents Required to Upload During Registration
- Step-by-Step: How to Register for Pension Online via eCitizen
- Alternative Option: In-Person Assistance
- Need Help? Here Are the Official Contacts
- Final Reminder: Don’t Miss the Deadline
- Step by Step Insurance Tip: Protect Your Retirement Beyond Pension
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Pensioners Must Register by 28th February 2026
According to the National Treasury, the Pensioners Self Registration Exercise end date is 28-02-2026.
This registration requirement is part of ongoing Public Service Pension Administration Reforms, where the Treasury launched an online Pensioner Self Registration Portal to improve and modernize pension management.
| Key Date | Details | Consequence |
|---|---|---|
| 28th February 2026 | Final deadline for online pension self-registration | Registration portal closes |
| Before Deadline | Complete registration with correct details | Continued pension payments |
| After Deadline | Failed to register | Pension payments may be stopped |
A majority of pensioners have already registered—so if you haven’t done it yet, this is your last chance to secure uninterrupted pension remittance.
Why Pensioners Are Being Asked to Register Online
The National Treasury’s pension self-registration program is designed to ensure that pension records are updated, verified, and managed efficiently.
The goal is to help government pension administration become more secure and reliable so that retirees can receive monthly pensions without unnecessary challenges.
Who Must Register? (Targeted Pensioner Categories)
The pension registration targets government pensioners in the category of retired:
| Pensioner Category | Description |
|---|---|
| State Officers | Former holders of state offices |
| Civil Servants | Retired civil servants from government ministries |
| Teachers (TSC) | Former employees of Teachers Service Commission |
| Police, Prisons & NYS Officers | Retired officers from disciplined services |
| Military Officers | Retired Kenya Defence Forces personnel |
| Dependants of Deceased Pensioners | Family members receiving survivor benefits |
If you fall under any of these groups and your monthly pension is administered by the Pensions Department, you are required to register.
Where Is the Pension Self Registration Portal Hosted?
The National Treasury officially launched the online Pensioner Self Registration Portal, hosted on the eCitizen platform under:
National Treasury – Pensions Department services
This means pensioners can register online conveniently from anywhere, provided they have internet access and the required documents.
Can Pension Registration Be Done at Home?
Yes. The National Treasury has made it easier by allowing pension registration to be done:
- At home using a mobile smartphone or computer
- Through a nearby cyber café (especially for pensioners who may lack digital skills)
The online pensioner self-registration can be done 24/7 from any location using:
- Mobile smartphone
- Desktop/laptop computer
If you are not comfortable with online services, you can still get physical support (explained below).
Huduma Centre Registration Option (For Pensioners Who Need Help)
Pensioners who prefer physical assistance can visit their nearest Huduma Centre for registration.
When going for registration, pensioners are required to carry:
- Original National ID
- Bank plate or SACCO plate
- Pension number or personal number
This in-person option ensures pensioners who are not tech-savvy can still meet the registration requirement.
Requirements Before You Start Registering Online
In order to register successfully, a pensioner or dependant is required to have the following:
| Requirement | Details | Importance |
|---|---|---|
| Valid Email Address | Active email for communication | Receive confirmation and updates |
| Mobile Telephone Number | Active Kenyan phone number | OTP verification and alerts |
| KRA PIN Number | Your Kenya Revenue Authority PIN | Tax compliance verification |
| eCitizen Account | Active account on eCitizen platform | Access to the registration portal |
If you do not have an eCitizen account yet, you may need to create one before proceeding with the self-registration exercise.
Read more about the pension registration news on Arena.co.keFull List of Details Required for Pension Registration
To complete the pension registration exercise, you will need the following details:
| Personal Details | Next of Kin Details | Beneficiaries Details |
|---|---|---|
| Your National ID | Next of kin’s full name (as per ID) | Beneficiaries’ full names |
| Your bank/SACCO plate | Next of kin’s ID number | Beneficiaries’ ID numbers |
| Your KRA PIN number | Next of kin’s email & mobile | Beneficiaries’ postal addresses |
| Your pension number | Next of kin’s KRA PIN number | Children’s birth certificates |
| Your email address | Next of kin’s postal address | Relationship to beneficiaries |
| Your exact date of birth | Relationship to next of kin | Percentage allocation (if applicable) |
| Your postal address and code | Next of kin’s occupation | Contact information |
Important Reminder: Ensure all details are accurate and up to date to avoid any disruptions to your pension payments.
Documents Required to Upload During Registration (Scanned PDF Copies)
During registration, pensioners and dependants may be required to upload scanned PDF copies of:
- National ID (both front and backside)
- Bank or SACCO ATM card of your pension disbursement account (face side only with name and A/C No. clearly legible)
- Birth certificates for children
- Death certificates for principal pensioners
- Tax exception certificates for PWD (where applicable)
A step-by-step guide on the registration process has also been provided on the portal to help pensioners complete the process smoothly.
Step-by-Step: How to Register for Pension Online via eCitizen
To register online, follow these steps:
| Step | Action | Details |
|---|---|---|
| Step 1 | Navigate to eCitizen Portal | Go to the official eCitizen website |
| Step 2 | Log in to your account | Use your eCitizen credentials |
| Step 3 | Locate National Treasury | Find Pensions Department services |
| Step 4 | Start self-registration | Follow the guided process on portal |
| Step 5 | Upload required documents | Scan and upload all necessary PDFs |
| Step 6 | Confirm details and submit | Review all information before final submission |
| Step 7 | Save confirmation | Keep registration confirmation for reference |
Always keep your registration confirmation for future reference.
Alternative Option: In-Person Assistance
If you don’t want to register online or need support, you can get help through:
| Assistance Location | Services Offered | Who Can Assist |
|---|---|---|
| Huduma Centre | Full registration assistance | Trained Huduma Centre staff |
| Treasury Pensions Department Office | Technical support and verification | Pensions department officials |
| Designated Registration Agent | Guidance through the process | Authorized registration agents |
If you still experience difficulties, you can raise a support request on the portal or visit the nearest Huduma Centre.
Need Help? Here Are the Official Contacts
If you require assistance with registration, you can contact the pensions office through the following official channels:
Official Pension Registration Contacts
Call:
- 0202240779
- 0203316265
- 0709259726
- 0709259727
- 0730837726
- 0730837727
Email: pensions@treasury.go.ke
Visit:
- The nearest Huduma Centre
- The nearest Pensions Office
Act now—don’t wait until the last minute.
Official Contact Address (Treasury Pensions Department)
For official pension-related support, communication, and verification, use the address below:
Pensions Department
Bima House
P.O. Box 20191 – 00200 Nairobi
Email: pensions@treasury.go.ke
Telephone: 0202246714, 0202240779, 0203316265, 0709259726, 0730837726
Final Reminder: Don’t Miss the Deadline
The Pensioners Self Registration Exercise End Date is 28-02-2026.
If you are a pensioner or dependant receiving monthly pension administered by the Pensions Department, it is strongly advised that you register early to avoid:
- Delays
- Confusion
- Long queues
- Pension payment interruptions
Register before 28th February 2026 for continued remittance of your monthly pension.
Step by Step Insurance Tip: Protect Your Retirement Beyond Pension Payments
While government pensions provide essential support, it’s also wise to plan beyond monthly pension income—especially as medical costs and unexpected expenses increase with time.
At Step by Step Insurance, we can guide you through options like:
| Insurance Type | Benefits | Who It’s For |
|---|---|---|
| Individual Pension Plans | Supplemental retirement income | Retirees wanting extra financial security |
| Medical Insurance | Healthcare coverage for illnesses | All retirees and their dependants |
| Life Insurance | Financial protection for loved ones | Pensioners with dependants |
| Personal Accident Cover | Protection against accidental injuries | Active retirees and those with risky activities |
| Family Protection Planning | Comprehensive family financial security | Pensioners with family responsibilities |
A secure retirement is not just about receiving pension—it’s also about protecting your health, your finances, and your loved ones.
