About Us
Your Trusted Insurance Partner
At Step by Step Insurance Agency, we are dedicated to providing comprehensive insurance solutions tailored to meet the diverse needs of our clients. Established in 2016 and licensed to operate within Kenya, our agency has quickly become a trusted partner for individuals and businesses seeking reliable insurance coverage.
Company History
Step by Step Insurance Agency was founded in 2016 with the goal of providing a wide range of insurance products. Our commitment to quality service and customer satisfaction has positioned us as a leading insurance provider in Kenya.
Our Services
We offer a variety of insurance solutions, including:
- Personal Insurance: Protecting your home, vehicles, and personal assets with tailored policies.
- Business Insurance: Comprehensive coverage for businesses, including group life, WiBA, professional indemnity, and more.
- Specialized Insurance: Unique offerings such as golfers insurance and crop protection cover to meet specific needs.
1200+
Clients World Wide
2
Offices
5+
Agents
20+
Insurance Partners
Our Vision
To be among the top-ranked insurance agencies in the region and beyond, offering the best service and expert insurance advice.
Our Mission
To provide quality, affordable, and convenient insurance products and services that ensure the best customer experience.
Testimonials Here are what our clients are saying.
My experience with Step by Step insurance Agency Limited was beyond expectations, Time effective with good communication channels They offer tailored options to fit one's needs, and the process remains smooth and transparent. Thank you Step by Step Insurance Agency Ltd I recommend your services to anyone and everyone who will see this
My experience with Step by Step insurance Agency Limited was beyond expectations, Time effective with good communication channels They offer tailored options to fit one's needs, and the process remains smooth and transparent. Thank you Step by Step Insurance Agency Ltd I recommend your services to anyone and everyone who will see this
Step By Step Insurance Agency is always committed to building strong, lasting relationships with its clients. Their goal is ensuring your peace of mind and offering insurance solutions that safeguard your future.
Response from the owner 06:40 11 Feb 25
Thank you for your great feedback! 😊 We're glad you were satisfied with our services and look forward to working with you again. Step By Step Insurance Agency is always committed to building strong, lasting relationships with its clients. Their goal is ensuring your peace of mind and offering insurance solutions that safeguard your future.
Response from the owner 06:40 11 Feb 25
Thank you for your great feedback! 😊 We're glad you were satisfied with our services and look forward to working with you again. 
Excellent Services
Response from the owner 13:01 14 Oct 24
Thanks so much for your great feedback! 😊 We’re thrilled to hear you were happy with our services. Your support means a lot, and we look forward to working with you again. Thanks again! Excellent Services
Response from the owner 13:01 14 Oct 24
Thanks so much for your great feedback! 😊 We’re thrilled to hear you were happy with our services. Your support means a lot, and we look forward to working with you again. Thanks again! 
Talk of reliability, timeliness and consistency.......this is what Step by Step is. More than 5 years they have served us diligently.
Response from the owner 13:01 14 Oct 24
Thank you for your awesome feedback about our services. We really appreciate your support and are thrilled to know you had a great experience. Looking forward to serving you again soon! 😊 Talk of reliability, timeliness and consistency.......this is what Step by Step is. More than 5 years they have served us diligently.
Response from the owner 13:01 14 Oct 24
Thank you for your awesome feedback about our services. We really appreciate your support and are thrilled to know you had a great experience. Looking forward to serving you again soon! 😊 
I was referred to Step by Step in particularly Faith by a friend and I have never regreted. Not only is she Prompt at handling Insurance cases she goes ahead to offer free valuable advice on insurance issues as well as investments. First time I bought a car she guided me on the best policies available and did all the research to provide me the best available quotations, thank you so much Faith, you can count on my business any day everyday. Step by Step is the best in the business and I highly recommend them for you.
Response from the owner 13:02 14 Oct 24
Thank you so much for your kind words and positive feedback about our services. We are delighted to hear that you had a great experience, and we truly appreciate your trust in us. We are also grateful for the referral and look forward to continuing to serve you and those you recommend to us with the same dedication and excellence. I was referred to Step by Step in particularly Faith by a friend and I have never regreted. Not only is she Prompt at handling Insurance cases she goes ahead to offer free valuable advice on insurance issues as well as investments. First time I bought a car she guided me on the best policies available and did all the research to provide me the best available quotations, thank you so much Faith, you can count on my business any day everyday. Step by Step is the best in the business and I highly recommend them for you.
Response from the owner 13:02 14 Oct 24
Thank you so much for your kind words and positive feedback about our services. We are delighted to hear that you had a great experience, and we truly appreciate your trust in us. We are also grateful for the referral and look forward to continuing to serve you and those you recommend to us with the same dedication and excellence. 
Step by Step Insurance Agency guided me through every necessary process after my car was involved in an accident. True to their word, the repairs were completed perfectly and in a timely manner. I highly recommend their services.
Response from the owner 13:03 14 Oct 24
Thank you for your kind review! We're glad we could assist you in getting your car back to its best after the accident. Your satisfaction is our priority, and we appreciate your trust in our services. If you need anything else in the future, please don't hesitate to reach out. Step by Step Insurance Agency guided me through every necessary process after my car was involved in an accident. True to their word, the repairs were completed perfectly and in a timely manner. I highly recommend their services.
Response from the owner 13:03 14 Oct 24
Thank you for your kind review! We're glad we could assist you in getting your car back to its best after the accident. Your satisfaction is our priority, and we appreciate your trust in our services. If you need anything else in the future, please don't hesitate to reach out. 
Our insurer for the last seven years!
It's been a smooth partnership & they've demonstrated a high level of professionalism & dedication in serving us.
We highly recommend them.
It's been a smooth partnership & they've demonstrated a high level of professionalism & dedication in serving us.
We highly recommend them.
Response from the owner 13:04 14 Oct 24
Thank you so much for your kind feedback and for being a valued partner over the years. We truly appreciate your trust and loyalty, and we look forward to continuing our successful partnership together! Our insurer for the last seven years!
It's been a smooth partnership & they've demonstrated a high level of professionalism & dedication in serving us.
We highly recommend them.
It's been a smooth partnership & they've demonstrated a high level of professionalism & dedication in serving us.
We highly recommend them.
Response from the owner 13:04 14 Oct 24
Thank you so much for your kind feedback and for being a valued partner over the years. We truly appreciate your trust and loyalty, and we look forward to continuing our successful partnership together! 
They're so reliable, the best in the market.
Try them..you won't regret.
Try them..you won't regret.
Response from the owner 11:41 19 Sep 24
Thanks Mugambi..Much appreciated They're so reliable, the best in the market.
Try them..you won't regret.
Try them..you won't regret.
Response from the owner 11:41 19 Sep 24
Thanks Mugambi..Much appreciated 
This is my insurer and I'd like to recommend them to all my students out there. They'll give you the best rates for your accident cover and so much more.Step by step all the way.
This is my insurer and I'd like to recommend them to all my students out there. They'll give you the best rates for your accident cover and so much more.Step by step all the way.
Get in Touch
We invite you to reach out to us for any insurance inquiries or to discuss your specific needs. Our team is ready to assist you in finding the perfect coverage to protect what matters most to you.
At Step by Step Insurance Agency, we are not just about policies; we are about people. Let us help you secure your future today!
Info
Address
Scripture Union Building, 1st floor, off Argwings Kodhek road, behind Shell petrol station Hurlingham.
Danka Plaza, 2nd Floor, Kitengela Road.
